Terms and Conditions

Welcome to Vincent Express Logistics! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or scheduling any services. If you do not agree to these terms, you may not access or use our services.

---

1. Service Overview

Vincent Express Logistics provides same-day delivery services within the Orlando area. We handle a variety of items, including but not limited to documents, parcels, and non-hazardous goods. By scheduling a delivery, you acknowledge that we are not responsible for any prohibited or illegal items sent through our service.

---

2. Scheduling and Payment

- All deliveries must be scheduled through our website, phone, or approved third-party platform.

- Payment is required at the time of scheduling. We accept all major credit cards and other approved payment methods.

- Delivery fees vary based on location, size, and urgency of the package.

---

3. Delivery Process

- Vincent Express Logistics guarantees same-day delivery for all orders placed within our operating hours. Delivery times may vary based on traffic, weather conditions, and other unforeseen circumstances.

- Delivery tracking is provided for each order. While we strive to deliver within the estimated window, we cannot guarantee exact arrival times.

- In case of failed delivery attempts due to incorrect addresses or unavailability of the recipient, additional charges may apply for redelivery.

---

4. Prohibited Items

The following items are prohibited from being shipped through Vincent Express Logistics:

- Hazardous materials (flammables, explosives, etc.)

- Perishable goods

- Illegal substances

- Items that exceed our maximum size and weight limits

We reserve the right to refuse any package that we deem unsafe or unsuitable for delivery.

---

Liability and Insurance

- While we take every precaution to ensure your package arrives safely, Vincent Express Logistics is not liable for any damages or losses caused by factors outside of our control, such as acts of nature or incorrect delivery information provided by the customer.

- For high-value items, we recommend purchasing additional insurance. Our liability for lost or damaged items is limited to the value of the service fee unless otherwise agreed upon.

---

6. Cancellations and Refunds

- Cancellations made within 30 minutes of placing a delivery order may be eligible for a full refund. After this period, cancellations are subject to a cancellation fee.

- Refunds for failed or delayed deliveries will be assessed on a case-by-case basis, considering the circumstances that led to the issue.

---

7. User Responsibilities

- Users are responsible for providing accurate delivery information, including addresses and contact details.

- It is the user's responsibility to ensure that the items for delivery are properly packaged and labeled.

- Users agree not to use our services for illegal purposes or to send prohibited items.

---

8. Privacy Policy

Vincent Express Logistics values your privacy. All personal information collected through our website is handled in accordance with our Privacy Policy. We do not share or sell your information to third parties except where necessary to complete the delivery process.

---

9. Modifications to Terms

We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our website or services after modifications signifies your acceptance of the updated terms.

---

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts located in Orlando, Florida.

---

By using Vincent Express Logistics' website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions, please contact us at [email protected].